Shipping Policy

• Orders are processed each day at 13:30pm (UK only). Orders placed after this time will go out in the next days mail.
• We usually process the orders within 24/48 hours of purchase (Monday – Friday)
• Please allow up to 7 working days for your order to arrive before contacting us, courier times may vary
• Shipping times may vary due to the availability of goods
• Orders will not be dispatched on weekends or bank holidays
• An email confirmation will be sent when the order has been processed for dispatch, this will be sent to the email address provided upon your order
• Standard UK orders will be sent via Royal Mail Second Class
• For Royal Mail First Class we aim to deliver between 1-2 working days and for
• Royal Mail Second Class we aim to deliver the majority of your items within 3-4 working days, although there can be delays*
• First Class delivery is available, must be selected at checkout

We Ship Worldwide

• International shipping costs apply
• Delivery times may vary internationally, for more information get in touch, social@the-oomph.com
• If the package cannot be delivered, it may be returned to us. We can resend it, but additional postage costs will be applicable.
• We cannot be held responsible for items damaged in shipping, in this case you must file a complaint with the carrier.
• If an item does not arrive, providing we have dispatched the item and have the relevant proof of postage, we must submit a missing parcel form with the carrier prior to any exchange/refund being offered. In this case it is the carriers policy that we wait 15 working days (UK) and 20 working days (internationally) before this can be done.

PLEASE NOTE: Your order can take up to 3 working days to be dispatched, once it has been dispatched, depending on your chosen delivery option, it can take up to 5 working days to be delivered to you in the UK. If it is an International Delivery it can take up to 20 working days to be delivered to you.

Shipping Services

UK

Royal Mail 24 Hour Tracked (UK ONLY)

Royal Mail 24 Hour Tracked (UK ONLY)

Royal Mail 24 Hour Tracked (UK ONLY)

Royal Mail Standard (UK ONLY)

Royal Mail Standard (UK ONLY)

Royal Mail Standard (UK ONLY)

Royal Mail International Tracked Service (where available)

Royal Mail International Standard

Shipping rates are subject to change – please see prices quoted at checkout.

Pre-Orders

• All pre-order items are not yet available and cannot be shipped until the advised delivery date.
• All pre-orders must be paid in full to secure your order.
• If you have ordered pre-order items with a launch date, we will then reserve your total order until the release date. The total order will be processed by us on or before the day of the release.
• The time frames of arrival provided on pre-order items are estimated via our suppliers. These deliveries can be delayed or brought forward from time to time, but ensure that we will do our absolute best to make sure they arrive on time!
• Pre orders can be cancelled at anytime for a full refund or exchange if contact is made prior to dispatch of your order.

Return Policy

• Goods must be returned in good condition within 30 days
• Notification of your intent to return including full name, address and original order number must be included with the returned item. We cannot process refunds without this information.
• Items must be complete and in their original form.
• We reserve the right to refuse a refund/exchange if the items have any signs of wear, alterations, misuse or damage.
• The Oomph does not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice to social@the-oomph.com, before sending the item back.
• The cost of returning the item to us is your responsibility.
• No refunds for items damaged in shipping, In that case, you must file a complaint with the carrier.
• We are not responsible for lost returns or exchanges.
• Original shipping and handling charges are not refundable.
• All Refunds are issued to the original payment method.

Our return address is:

Beanheroes Ltd.,

Sterling House,

5 – 7 Cheadle Court,

Cheadle Hulme,

Stockport,

Greater Manchester,

SK8 6AW,

UNITED KINGDOM.

Exchange Policy

• Merchandise must be returned to exchange within 30 days
• Once we have received your package it can take up to 14 days to process an exchange.
• Additional postage & packaging will be charged for exchanges to be sent back out.
• You will be notified via email on the appropriate payment method.
• Please be assured that all exchanges will be processed as quickly as possible.

If you have any other queries regarding Returns/Exchanges/Shipping please email:

social@the-oomph.com