We’ve been delighted with the overwhelming response from all you new Oomph drinkers out there! As so many of you are still getting to know your Oomph we’ve put together this short troubleshooting guide to iron out any wrinkles and help you get the perfect Oomph coffee every time.
Why is my Oomph Leaking?
Your Oomph shouldn’t leak when pouring, drinking or tilting. Your Oomph is not watertight however and if completely upended some liquid will escape. See below for diagnosing the problem of your Oomph leaking.
- The seal has flipped. The inner-outer seal has flipped causing your Oomph not to seal correctly. As the Oomph’s are all assembled by hand there is a possibility that that, on a small number of devices, the seal is incorrectly positioned. Please see the below images as to how the inner-outer seal should be positioned, and how to rectify if necessary.
2. Cross threading. Cross threading either the lid of the Oomph or the inner-outer chamber will prevent a seal from forming and cause your Oomph to spill coffee down your cleanly pressed Oxford Shirt. To prevent cross threading place the Oomph on a flat surface and completely unscrew the part (lid or inner-outer chamber) – this disengages any previous cross-threading. Then whilst on still on the flat surface hand tighten firmly.
3. Outer Casing catch not seated. Attempting to drink from, or pour the Oomph with the outer casing catch not seated correctly will prevent the Oomph from sealing and can cause leakage. A seal is formed at the top of the Oomph when the Oomph is fully pressed and locked into position. Leaving a gap at the bottom of the outer casing will result in a gap at the top and subsequent leakage.
Why does my Oomph catch not click in?
The first thing to mention is that the Oomph is not designed to ‘click’. During the first few uses you may indeed hear a click, however, this will become a smooth lock after a few uses.
Common causes of the Oomph’s catch not locating are flipped seals and cross threading or mis-location of the inner chamber. Please see above (Why is my Oomph leaking?) for details of how to rectify these issues.
Other common causes include over-filling of the Oomph. A good tip is to pour in around half the water and leave for a few seconds before topping up and plunging. This will ensure you do not put in too much liquid and have problems sealing the outer chamber.
Can I turn my Oomph upside down?
As mentioned above, the Oomph’s lid is not designed to be completely water tight – if you turn it upside down some liquid will escape so keep your precious coffee upright! However, excitingly, a water tight lid is currently in development and our current backers will receive an exclusive discount on the lid upgrade once it is ready!
Why is my Oomph hard to press down?
One of the great features of the Oomph is its versatility. It is designed to brew a range of coffees and even tea for the more adventurous among you! We know Oomph drinkers like to experiment but it’s important to remember that what you put into your Oomph will affect the plunge resistance. Our top tip is if you are using a fine-grind espresso coffee then only fill both the coffee grinds and water halfway. Remember, the finer the grind, the harder it will be to press down! If you are having difficulty plunging your Oomph then perhaps try a coarser grind. Standard filter coffee is coarser and should work fine.
If you have any further issues please email us: firstname.lastname@example.org